Free Shipping & 30 Day Returns
Free Shipping & 30 Day Returns
Every order is fully insured and handled with the same care as fine jewellery should be — from our hands to yours.
Each piece of jewellery is carefully prepared before shipping. Please allow up to 14 business days for order preparation and production. Many of our pieces are made-to-order or individually prepared to ensure the highest level of quality.
Once your order is ready, it will be dispatched immediately. If you require your order by a specific date, please contact our team and we will do our best to accommodate your timeline.
| Destination | Estimated delivery after dispatch |
|---|---|
| United Kingdom | 2–4 business days |
| International | 3–7 business days |
All shipments are fully insured by JOOLME and handled by the courier until the package is delivered and signed for. Your jewellery is carefully packaged to ensure it arrives in perfect condition.
Once your order has been shipped, you will receive an email with a tracking number so you can follow your shipment and monitor delivery progress.
All prices displayed for UK customers include applicable VAT. UK customers will not be charged unexpected import duties at delivery.
For international orders, customs procedures and duties may vary depending on local regulations.
Customers are responsible for providing accurate shipping information at the time of order. JOOLME cannot be held responsible for delays or losses resulting from incorrect or incomplete delivery addresses.
For security and privacy, all orders are shipped in discreet packaging without jewellery branding on the outside of the parcel.
If you need a return or resize from within the UK, please contact our team first and we will guide you through the next steps. Please do not send your item back without prior confirmation and instructions from us.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
