Free Shipping & 30 Day Returns
Free Shipping & 30 Day Returns
This Privacy Policy explains how [insert full legal company name] trading as joolme (“joolme”, “we”, “us” or “our”) collects, uses, stores and shares your personal data when you visit joolme.co.uk, contact us, place an order, book a consultation, sign up to our emails, or otherwise interact with us.
We are committed to handling your personal data with care, transparency and respect.
This website is operated by JOOLME ltd, trading as joolme.
Registered office: Shoham 7, Ramat Gan, Israel
Company number: 516008562
Country of registration: Israel
Email: info@joolme.co.uk
Telephone: +44 20 4634 1345
For the purposes of UK data protection law, we are the data controller of your personal data.
Depending on how you use our website or interact with us, we may collect the following categories of personal data:
your name
billing address
delivery address
email address
telephone number
order details
ring preferences, sizing information or design information you choose to share with us
messages, enquiries, customer service requests, WhatsApp messages, emails or consultation details
any other information you choose to provide when contacting us
Payments are processed securely through our authorised payment service providers. We do not store your full card details on our servers, and we do not sell or share your card details with unrelated third parties.
We may receive limited transaction information such as:
We may receive limited transaction information such as:
payment status
order value
transaction reference
billing information relevant to the order
When you use our website, we may automatically collect certain technical and usage information, including:
IP address
browser type and version
device type
pages viewed
time spent on pages
referral source
website interactions
cookies and similar technologies data
We use your personal data to:
provide our website to you
process and fulfil orders
arrange delivery, returns, repairs, resizing and customer care
communicate with you about your order or enquiry
provide consultations or support
verify payments and help prevent fraud
improve our website, services and customer experience
send marketing emails or promotional messages where you have chosen to receive them
comply with legal, regulatory, tax and accounting obligations
keep records relating to orders, communications and service history
Under UK data protection law, we rely on one or more of the following lawful bases:
Contract – where we need to process your data to take steps at your request or to perform a contract with you
Legal obligation – where we need to process data to comply with legal or regulatory duties
Legitimate interests – where we use data for the proper operation of our business, fraud prevention, customer service, website improvement and internal administration, provided your rights do not override those interests
Consent – where you have chosen to receive marketing communications or where consent is required for certain cookies or similar technologies
If you choose to subscribe to our newsletter or marketing updates, we may send you emails about our products, services, news or offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@joolme.co.uk.
We will not send you marketing communications where consent is required unless you have chosen to receive them.
We use cookies and similar technologies to help our website function, improve performance, understand usage and, where applicable, support marketing activity.
Some cookies are strictly necessary for the operation of the website. Others are optional and will only be used where required by law and where you have given the relevant consent.
For more information, please see our Cookie Policy [or cookie settings/banner if applicable].
We may share your personal data with trusted third parties where necessary for the operation of our business, including:
payment service providers
delivery and courier providers
website hosting and ecommerce platform providers
customer support or communications providers
marketing and analytics providers
IT, security and fraud prevention providers
professional advisers such as accountants, legal advisers or insurers
public authorities, regulators, law enforcement or courts where required by law
We do not sell your personal data.
Some of our service providers may process personal data outside the United Kingdom.
Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place and that your personal data is protected in accordance with applicable law.
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for customer service, legal, tax, accounting, warranty, fraud prevention and record-keeping purposes.
Retention periods may vary depending on the type of data and the reason we hold it. For example:
order and transaction records may be kept for accounting and tax purposes
customer service correspondence may be retained to support ongoing service and aftercare
marketing records may be kept until you unsubscribe or ask us to stop
technical and analytics data may be retained for website performance, security and reporting purposes
When we no longer need personal data, we will delete it or securely anonymise it where appropriate.
Depending on your circumstances, you may have the right to:
request access to your personal data
request correction of inaccurate or incomplete personal data
request deletion of your personal data
request restriction of processing
object to certain processing
request transfer of your personal data where applicable
withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@joolme.co.uk.
If you have any concerns about how we use your personal data, we would appreciate the opportunity to address them first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy notices.
Our website is not intended for children, and we do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect from the date shown at the top of the page.
If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us:
joolme ltd
info@joolme.co.uk
+44 20 4634 1345
