Free Shipping & 30 Day Returns
Free Shipping & 30 Day Returns
If something isn't right, we'll make it right. Our returns policy is straightforward — and goes beyond what the law requires.
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return your item within 30 days for a full refund or exchange.
To be eligible for a return, items must be:
Jewellery that has been custom designed or specially created for a client is not eligible for return or refund.
Email info@joolme.co.uk to initiate a return. Please do not send any items back without contacting us first — every return must be registered and approved before shipping.
Our team will respond with detailed instructions on how to safely return your item.
Customers are responsible for return shipping costs. Items must be securely packaged and returned using a fully insured courier service. JOOLME is not responsible for items lost or damaged during return transit.
Once the returned item is received, inspected, and confirmed to meet our return conditions, the refund will be issued to the original payment method.
Customers are responsible for return shipping costs. Items must be returned using a fully insured courier service. Our team will provide guidance on the appropriate shipping method to ensure the item is safely returned.
JOOLME is not responsible for items lost or damaged during return transit.
Your statutory rights under the Consumer Rights Act 2015 are not affected. Our 30-day return window exceeds the 14-day statutory minimum for online purchases.
